FAQ

Our return policy allows you to return unworn, unwashed, or defective items within 30 days of the delivery date for a full refund or exchange. Please ensure that all original tags and packaging are intact. Personalized or final sale items may not be eligible for return unless they are defective.

If you've received a defective or damaged item, don't worry, we're here to help! For the fastest service, please submit a return or exchange request via our Return/Exchange Request page on our website. If you need additional assistance, feel free to email us at support@thesclo.com with details about the issue and your order number. Your satisfaction is our top priority, and we are committed to ensuring you receive the quality products you deserve.

The processing time for returns and exchanges typically varies, but we strive to complete the process as swiftly as possible. To initiate a return or exchange and learn more about our timelines, please refer to our detailed Return/Exchange Policy. We appreciate your patience and understanding as we work diligently to ensure a seamless experience for our valued customers.

Yes, you are responsible for getting your return item(s) back to the appropriate warehouse. We recommend that you obtain a tracking number when returning your package. If packages are not checked in at the warehouse and you do not have tracking the return may not be processed.

Once we receive your returned items, please allow up to 5-7 business days for our team to inspect the merchandise and process your return. Refunds will be issued to the original form of payment used for the purchase. You will receive an email notification once your return has been processed.